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Case Studies :: Ian Schrager Hudson Hotel

Client:
Ian Schrager Hudson Hotel - a leading NYC hotel

Problem:
Guest room internet connection was highly unreliable. Often hotel guests and staff were unable to get a knowledgeable technical support to solve their connectivity problems. Guests requiring static IP address for special connectivity requirements were unable to do so.

Solution:
Transbeam provided hotel with multiple high speed circuits, block of 128 IP addresses, and 24/7 technical support staff to answer and support hotel guest and staff needs.

Benefits:
Hotel was able to provide guests with reliable, hassle free connection. Guests requiring special support were able to directly call Transbeam support hotline and quickly resolve issues. Hotel staff and resources was able to be freed up because they were able to avoid getting directly involved each time a guest needed support. Transbeam support would be called directly by guests.